The Report
What the homeowner told us
Thermostat isn't acting right; when they set the temperature it jumps back and forth.
Repair · Surprise
Condensate Drain Line Repair in Surprise — July 2025
✓
Certified HVAC DiagnosisLicensed technicians, real data
⚡
Documented ServiceFindings supported by service notes
🛡️
Lifetime Repair GuaranteeFor Diamond Members
Reported by the Homeowner
Thermostat isn't acting right; when they set the temperature it jumps back and forth.
Surprise homeowner · July 8, 2025
Findings & Work Performed
What Ben documented during the visit
Primary condensate drain line cracked at the threads, leaking into the secondary pan; secondary pan holding water due to poor pitch.
Threaded black iron pipe into the damaged primary drain section to create a new connection; verified condensate is draining with no leaks. Installed Honeywell T4 thermostat.
The Verification
Verification performed
Condensate draining normally with no leaks; system operating normally upon departure.
— Related Services
How this repair fits into our Phoenix HVAC service
This repair is one example of the AC Repair & Maintenance work AZ Perfect Comfort performs across Surprise, AZ. You can browse every case study we have published for this type of work in the Condensate Drain Line Repair case studies archive. Homeowners who join our Comfort Club maintenance membership get every eligible repair backed by our Lifetime Repair Guarantee. For larger repairs and replacements, financing options are available for qualifying projects.
— Parts & Work Performed
Invoiced parts and work
Invoice descriptions identify billed scope. The service notes above document completed work and any recorded verification.
| Item | Description | Qty | Price |
|---|---|---|---|
| Trip charge to travel to customer home (waived with paid repair). | 1 | $99.95 | |
| Trip charge waived with paid repair during normal business hours. | 1 | $-99.95 | |
| Remove existing thermostat and install new Honeywell T4 basic programmable thermostat; test system operations. | 1 | $186.00 | |
| Small repair of condensate drain line using PVC and fittings to ensure proper draining. | 1 | $339.00 |
Total: $525.00
— Photo Documentation
6 photos from this repair
Photos recorded on-site by Ben during this service visit.
— Frequently Asked
Questions about this repair
What was documented about the HVAC system?
Primary condensate drain line cracked at the threads, leaking into the secondary pan; secondary pan holding water due to poor pitch.
Does AZ Perfect Comfort service Surprise?
Yes. AZ Perfect Comfort services Surprise and the greater Phoenix Metro area. Call (602) 613-3489 to schedule.
Are these repairs guaranteed?
AZ Perfect Comfort Diamond Members receive our Lifetime Repair Guarantee — if the same failure returns, the repair is on us. All other repairs are covered by our standard workmanship warranty. Ask your technician about becoming a Diamond Member to unlock the lifetime guarantee.
— Related Repairs
More real repair case studies from AZ Perfect Comfort
— Same Problem At Your Home?
Let's get your home feeling "just right" again.
AZ Perfect Comfort has served Surprise and greater Phoenix with same-day HVAC diagnostics and repair. Diamond Members get every repair backed by our Lifetime Repair Guarantee.