Service Visit · Scottsdale Border

Ecobee Smart Thermostat Installation in Scottsdale Border — October 2025

CompletedOctober 27, 2025

TechnicianMike

Service AreaScottsdale Border

Equipment AgeFurnace: about 16 years old, AC condenser: about 16 years old, Furnace: about 4 years old, AC condenser: about 4 years old, Thermostat: about 1 year old, Evaporator Coil: about 1 year old, Furnace: about 1 year old, AC condenser: about 1 year old, Evaporator Coil: about 4 years old, Thermostat: under 1 year old

Visit Invoice Total$570.00

Call (602) 613-3489

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Reported by the Homeowner

Loud buzzing from the condenser.

Scottsdale Border homeowner · October 27, 2025

The Report

What the homeowner told us

Loud buzzing from the condenser.

Findings & Work Performed

What Mike documented during the visit

I removed the faulty thermostat and installed a new thermostat. I verified proper wiring connections and configured the settings for the system.

The Verification

Verification performed

I ran the system in heating and cooling to make sure each stage responded, and I verified the fan operated on command. I confirmed proper operation and a stable call for heating and cooling before leaving.

— Related Services

How this repair fits into our Phoenix HVAC service

This repair is one example of the Thermostats work AZ Perfect Comfort performs across Scottsdale, AZ. You can browse every case study we have published for this type of work in the Ecobee Smart Thermostat Installation case studies archive. Homeowners who join our Comfort Club maintenance membership get every eligible repair backed by our Lifetime Repair Guarantee. For larger repairs and replacements, financing options are available for qualifying projects.

— Parts & Work Performed

Exactly what was installed

Item	Description	Qty	Price
TRIP-100	Trip Charge for AZ Perfect Comfort to travel to customer homeCharge is waived with paid repair during normal business hours.	1	$49.98
DIS-Diamond-110	Charge is waived with any performed and paid repair or service.Monday through Friday 7am to 5pm.	1	$-49.98
TS-121	Remove existing thermostat and install a new Ecobee Pro Smart Wi-Fi enabled programmable thermostat with phone app capabilities. Test all system operations and ensure connectivity to phone app, intern	2	$570.00

Total: $570.00

— Photo Documentation

30 photos from this repair

Every step of this repair was documented on-site by Mike.

Clamp meter displays 39.86 A AC current on a conductor at the outdoor condenser unit during operation.

Digital multimeter displays 22 V while red and black probes contact terminals inside the outdoor condenser control compartment.

Thermostat control wiring connected to a furnace control board with labeled terminals R, C, W1, W2, G, B/K, Y1, and O.

Clamp meter displays 0.7 A while measuring current on a conductor inside the outdoor condenser cabinet.

Smartphone app displays an under-load capacitor test with calculated capacitance of 34.55 μF and related test values.

Wall-mounted digital thermostat displays indoor temperature and operating mode on a lighted screen during an air conditioning service visit.

Wall-mounted smart thermostat displays 76 degrees on its screen after installation, with clean trim plate against textured wall.

Thermostat wall plate with exposed low-voltage wires connected to labeled terminals for heat pump and conventional settings.

Digital thermometer displays 47.7 °F while measuring the surface temperature of an insulated HVAC duct.

Digital multimeter shows 124.7 V AC with probes connected to the unit’s electrical terminals.

Digital thermometer shows 54.7 °F while measuring air temperature at the duct opening near sealed sheet-metal ductwork.

Digital thermometer displays 67.8 °F while measuring air temperature adjacent to a sealed HVAC duct with foil tape.

Digital multimeter shows 27.7 V measured across the low-voltage control terminals inside the outdoor condenser unit.

Wire connections with blue wire nuts in front of an outdoor condenser coil with bent fins visible.

Electrical compartment with wire nuts securing black and green conductors, yellow thermostat wire, and routed cables inside the air handler.

Contactor inside an air conditioning condenser control compartment, showing coil rated 24 VAC 50/60 Hz and wired line/load terminals.

Ecobee smart thermostat installed on interior wall, displaying current indoor temperature of 79 degrees with system status icons.

Close-up of a thermostat wall base with exposed mounting tube and two protruding electrical leads, ready for wiring.

Digital multimeter measures 34.25 μF using red and black leads while testing a capacitor on the outdoor unit.

Close-up of an HVAC contactor with connected line and load wires, showing clean terminals and intact insulation inside the condenser unit.

Close-up of a control relay with red insulated spade terminals and connected blue and white wires inside the condenser cabinet.

Condenser control compartment showing contactor, connected wires with wire nuts, and crimped spade terminals on control components.

Clamp meter displays 0.2 A while measuring current on a conductor at the outdoor condenser unit.

Digital multimeter probes the contactor wiring inside the condenser, displaying 0.2 V on the screen during testing.

Close-up of two electrical spade terminals with red insulated wires connected to an HVAC component.

Clamp meter measures 0 A on a conductor inside the outdoor condenser control compartment during air conditioning repair.

Close-up of an HVAC contactor installed with connected wires, showing clean terminals and printed specifications on the component body.

Handheld digital thermometer shows 111.9 °F on the display with the hold function engaged.

Clamp meter measures 222.7 V across two test leads at the outdoor condenser unit.

Digital thermometer displays 53.8 °F while measuring the surface temperature of a metal duct section.

— Frequently Asked

Questions about this repair

What was the problem with the AC system in this Scottsdale Border repair?

The homeowner called for system troubleshooting, and the technician determined the existing thermostat was the issue. He installed a new Ecobee smart thermostat and verified proper system operation.

Does AZ Perfect Comfort service Scottsdale Border?

Yes. AZ Perfect Comfort services Scottsdale Border and the greater Phoenix Metro area, including same-day repairs like this one. Call (602) 613-3489 to schedule.

Are these AC repairs guaranteed?

AZ Perfect Comfort Diamond Members receive our Lifetime Repair Guarantee — if the same failure returns, the repair is on us. All other repairs are covered by our standard workmanship warranty. Ask your technician about becoming a Diamond Member to unlock the lifetime guarantee.

— Same Problem At Your Home?

Let's get your home feeling "just right" again.

AZ Perfect Comfort has served Scottsdale Border and greater Phoenix with same-day HVAC diagnostics and repair. Diamond Members get every repair backed by our Lifetime Repair Guarantee.