The Report
What the homeowner told us
Water leaking from the indoor unit causing ceiling damage; suspect condensate line clogged. System turned off.
Repair · Phoenix
Condensate Drain Line Reposition and Pan Seal Tightening in Phoenix — July 2025
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Documented ServiceFindings supported by service notes
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Reported by the Homeowner
Water leaking from the indoor unit causing ceiling damage; suspect condensate line clogged. System turned off.
Phoenix homeowner · July 19, 2025
Findings & Work Performed
What Mike documented during the visit
Primary and secondary condensate outlets angled upward preventing drainage; indoor coil pan overflowing; secondary pan leaking at an untightened drain seal.
Repositioned drain line to slope downward and tightened the secondary pan drain seal; filled the primary pan with water and confirmed it drained freely outside.
The Verification
Verification performed
Filled primary pan with water and verified free flow out the primary drain to outside.
— Related Services
How this repair fits into our Phoenix HVAC service
This repair is one example of the AC Repair & Maintenance work AZ Perfect Comfort performs across Phoenix, AZ. You can browse every case study we have published for this type of work in the Condensate Drain Line Reposition and Pan Seal Tightening case studies archive. Homeowners who join our Comfort Club maintenance membership get every eligible repair backed by our Lifetime Repair Guarantee. For larger repairs and replacements, financing options are available for qualifying projects.
— Parts & Work Performed
Invoiced parts and work
Invoice descriptions identify billed scope. The service notes above document completed work and any recorded verification.
| Item | Description | Qty | Price |
|---|---|---|---|
| Install cleanable condensate trap to help protect against future drain backups. Does not include an overflow safety switch. | 1 | $376.00 | |
| Trip charge for travel to customer home. Waived with paid repair during normal business hours. | 1 | $49.98 | |
| Diamond Tier 1 Perfect Comfort Club membership: two maintenance visits per year, 20% repair discount, no overtime charges, priority service, 50% off service call fee, evaporator coil clean (limitation | 1 | $330.00 | |
| Remove water from the secondary emergency drain pan. | 1 | $124.00 | |
| Service call fee waived with performed and paid repair or service, Monday–Friday 7am–5pm. | 1 | $-49.98 |
Total: $830.00
— Photo Documentation
14 photos from this repair
Photos recorded on-site by Mike during this service visit.
— Frequently Asked
Questions about this repair
What was documented about the HVAC system?
Primary and secondary condensate outlets angled upward preventing drainage; indoor coil pan overflowing; secondary pan leaking at an untightened drain seal.
Does AZ Perfect Comfort service Phoenix?
Yes. AZ Perfect Comfort services Phoenix and the greater Phoenix Metro area. Call (602) 613-3489 to schedule.
Are these repairs guaranteed?
AZ Perfect Comfort Diamond Members receive our Lifetime Repair Guarantee — if the same failure returns, the repair is on us. All other repairs are covered by our standard workmanship warranty. Ask your technician about becoming a Diamond Member to unlock the lifetime guarantee.
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AZ Perfect Comfort has served Phoenix and greater Phoenix with same-day HVAC diagnostics and repair. Diamond Members get every repair backed by our Lifetime Repair Guarantee.