Repair · Peoria

Low-Voltage Thermostat Wiring Repair in Peoria — March 2023

CompletedMarch 24, 2023

TechnicianAndrew

Service AreaPeoria

Visit Invoice Total$275.00

Call (602) 613-3489

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Documented ServiceFindings supported by service notes

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Reported by the Homeowner

Air handler turns on but the condenser and outdoor fan do not turn on.

Peoria homeowner · March 24, 2023

The Report

What the homeowner told us

Air handler turns on but the condenser and outdoor fan do not turn on.

Findings & Work Performed

What Andrew documented during the visit

No call for heat at outdoor unit due to damaged low-voltage thermostat wiring with bare conductors contacting each other.

Cut 2 inch hole in drywall to pull more thermostat wire out. Cut out bad wire rewired up to thermostat.

The Verification

Verification performed

system is now operating properly

— Related Services

How this repair fits into our Phoenix HVAC service

This repair is one example of the Thermostats work AZ Perfect Comfort performs across Peoria, AZ. You can browse every case study we have published for this type of work in the Low-Voltage Thermostat Wiring Repair case studies archive. Homeowners who join our Comfort Club maintenance membership get every eligible repair backed by our Lifetime Repair Guarantee. For larger repairs and replacements, financing options are available for qualifying projects.

— Parts & Work Performed

Exactly what was installed

Description	Qty	Price
Full system evaluation to diagnose problem; fee waived with paid repair during business hours.	1	$99.95
Minor repair of low-voltage or high-voltage wiring; inspected wiring and electrical connections for safe operation.	1	$275.00
Diagnostic fee waived with performed and paid repair during business hours.	1	$-99.95

Total: $275.00

— Photo Documentation

13 photos from this repair

Every step of this repair was documented on-site by Andrew.

Thermostat backplate with multicolored control wires landed on labeled terminals, including R, C, Y, G, and W.

Exposed low-voltage control wires extend from a wall opening, with surrounding patch material and two visible wall anchors.

HVAC diagnostic instrument photographed during the service visit.

Exposed low-voltage thermostat wires protrude from a wall opening with a patched and painted area.

Thermostat backplate with multiple low-voltage wires connected to labeled terminals, including R, RC, C, W, Y, and G.

Thermostat wall plate with exposed control wiring; several colored conductors disconnected and hanging beside labeled terminals.

Exposed low-voltage thermostat control wires extend from a wall opening with drywall anchors visible on both sides.

Wall-mounted thermostat screen shows indoor temperature 68° and 29% humidity with system mode off.

Exposed low-voltage thermostat conductors protrude from a wall opening, with green, yellow, white, and blue wires stripped.

HVAC diagnostic instrument photographed during the service visit.

Stripped low-voltage thermostat wires—green, yellow, white, and blue—extend from a rough wall opening near a mounting patch.

Thermostat wall plate with low‑voltage control board exposed, showing multiple colored wires landed on labeled terminals.

— Frequently Asked

Questions about this repair

What was documented about the HVAC system?

No call for heat at outdoor unit due to damaged low-voltage thermostat wiring with bare conductors contacting each other.

Does AZ Perfect Comfort service Peoria?

Yes. AZ Perfect Comfort services Peoria and the greater Phoenix Metro area. Call (602) 613-3489 to schedule.

Are these repairs guaranteed?

AZ Perfect Comfort Diamond Members receive our Lifetime Repair Guarantee — if the same failure returns, the repair is on us. All other repairs are covered by our standard workmanship warranty. Ask your technician about becoming a Diamond Member to unlock the lifetime guarantee.

— Same Problem At Your Home?

Let's get your home feeling "just right" again.

AZ Perfect Comfort has served Peoria and greater Phoenix with same-day HVAC diagnostics and repair. Diamond Members get every repair backed by our Lifetime Repair Guarantee.