The Report
What the homeowner told us
System intermittently stops working. Thermostat shows cooling but no air is blowing; home reached 82° with setpoint at 78°.
Service Visit · New River
Wiring Repair and Add-a-Wire Kit Replacement in New River — August 2025
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Documented ServiceFindings supported by service notes
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Reported by the Homeowner
System intermittently stops working. Thermostat shows cooling but no air is blowing; home reached 82° with setpoint at 78°.
New River homeowner · August 26, 2025
Findings & Work Performed
What Ben documented during the visit
I repaired the rodent-damaged low-voltage wire and replaced the Add-a-Wire kit. I secured and insulated all splices and routed the wiring to reduce future damage.
The Verification
Verification performed
I cycled the system from the thermostat and confirmed proper calls and equipment operation. The system started and ran normally with stable low-voltage readings.
— Related Services
How this repair fits into our Phoenix HVAC service
This repair is one example of the AC Repair & Maintenance work AZ Perfect Comfort performs across Service Areas. You can browse every case study we have published for this type of work in the Wiring Repair and Add-a-Wire Kit Replacement case studies archive. Homeowners who join our Comfort Club maintenance membership get every eligible repair backed by our Lifetime Repair Guarantee. For larger repairs and replacements, financing options are available for qualifying projects.
— Parts & Work Performed
Exactly what was installed
| Item | Description | Qty | Price |
|---|---|---|---|
| Discount | Manager's Discount second trip for same issue | 1 | $-99.95 |
| TRIP-100 | Trip Charge for AZ Perfect Comfort to travel to customer homeCharge is waived with paid repair during normal business hours. | 1 | $99.95 |
| EHR-240 | Minor repair of low voltage or high voltage wire/wiring. Inspect all other wiring and electrical connections for safe operation of the heating and cooling system. | 1 | $384.00 |
| DIS-Standard-100 | Charge is waived with any performed and paid repair or service during normal business hours 7am to 5pm. | 1 | $-99.95 |
| Custom-Misc | Miscellaneous HVAC Services- Replace existing Add-a-Wire Kit | 1 | $250.00 |
Total: $534.05
— Photo Documentation
12 photos from this repair
Every step of this repair was documented on-site by Ben.
— Frequently Asked
Questions about this repair
What was the problem with the AC system in this New River repair?
The homeowner reported control issues, and the technician found rodent-damaged low-voltage wiring and a failed add-a-wire kit. He repaired the damaged wiring and replaced the add-a-wire kit to restore proper thermostat and system operation.
Does AZ Perfect Comfort service New River?
Yes. AZ Perfect Comfort services New River and the greater Phoenix Metro area, including same-day repairs like this one. Call (602) 613-3489 to schedule.
Are these AC repairs guaranteed?
AZ Perfect Comfort Diamond Members receive our Lifetime Repair Guarantee — if the same failure returns, the repair is on us. All other repairs are covered by our standard workmanship warranty. Ask your technician about becoming a Diamond Member to unlock the lifetime guarantee.
— Related Repairs
More real repair case studies from AZ Perfect Comfort
— Same Problem At Your Home?
Let's get your home feeling "just right" again.
AZ Perfect Comfort has served New River and greater Phoenix with same-day HVAC diagnostics and repair. Diamond Members get every repair backed by our Lifetime Repair Guarantee.