The Report
What the homeowner told us
System is not cooling and not turning on.
Repair · Gilbert
Condensate Drain Line Clearing in Gilbert — June 2025
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Documented ServiceFindings supported by service notes
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Reported by the Homeowner
System is not cooling and not turning on.
Gilbert homeowner · June 3, 2025
Findings & Work Performed
What Mike documented during the visit
Condensate drain line was backed up, triggering the condensate safety switch and shutting the system off.
Cleared clogged condensate drain line; flushed with multiple liters of water to ensure proper drainage; reset safety switch and restarted system.
The Verification
Verification performed
Poured multiple liters of water to confirm drainage and turned system on; system is running properly.
— Related Services
How this repair fits into our Phoenix HVAC service
This repair is one example of the AC Repair & Maintenance work AZ Perfect Comfort performs across Service Areas. You can browse every case study we have published for this type of work in the Condensate Drain Line Clearing case studies archive. Homeowners who join our Comfort Club maintenance membership get every eligible repair backed by our Lifetime Repair Guarantee. For larger repairs and replacements, financing options are available for qualifying projects.
— Parts & Work Performed
Exactly what was installed
| Item | Description | Qty | Price |
|---|---|---|---|
| Trip charge to travel to customer home (waived with paid repair during normal business hours). | 1 | $99.95 | |
| Trip charge waived with performed and paid repair or service during normal business hours (7am–5pm). | 1 | $-99.95 | |
| Clear condensate drain line; clean and flush pipe to ensure proper draining during heating or cooling. | 1 | $299.00 |
Total: $299.00
— Photo Documentation
4 photos from this repair
Every step of this repair was documented on-site by Mike.
— Frequently Asked
Questions about this repair
What was documented about the HVAC system?
Condensate drain line was backed up, triggering the condensate safety switch and shutting the system off.
Does AZ Perfect Comfort service Gilbert?
Yes. AZ Perfect Comfort services Gilbert and the greater Phoenix Metro area. Call (602) 613-3489 to schedule.
Are these repairs guaranteed?
AZ Perfect Comfort Diamond Members receive our Lifetime Repair Guarantee — if the same failure returns, the repair is on us. All other repairs are covered by our standard workmanship warranty. Ask your technician about becoming a Diamond Member to unlock the lifetime guarantee.
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More real repair case studies from AZ Perfect Comfort
— Same Problem At Your Home?
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AZ Perfect Comfort has served Gilbert and greater Phoenix with same-day HVAC diagnostics and repair. Diamond Members get every repair backed by our Lifetime Repair Guarantee.