The Report
What the homeowner told us
The system that cools the primary bedroom and living room is not cooling. It stopped working last night; there was a burning smell and then it started blowing warm air.
Repair · Cave Creek
Reversing Valve Control Wire Repair in Cave Creek — July 2025
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Documented ServiceFindings supported by service notes
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Reported by the Homeowner
The system that cools the primary bedroom and living room is not cooling. It stopped working last night; there was a burning smell and then it started blowing warm air.
Cave Creek homeowner · July 19, 2025
Findings & Work Performed
What Mike documented during the visit
Rodents chewed through the low-voltage wire to the reversing valve, causing the system to run in heat mode. The compressor capacitor tested low/out of range.
Repaired reversing valve low-voltage wire and replaced capacitor. Installed a custom rodent barrier.
— Related Services
How this repair fits into our Phoenix HVAC service
This repair is one example of the AC Repair & Maintenance work AZ Perfect Comfort performs across Cave Creek, AZ. You can browse every case study we have published for this type of work in the Reversing Valve Control Wire Repair case studies archive. Homeowners who join our Comfort Club maintenance membership get every eligible repair backed by our Lifetime Repair Guarantee. For larger repairs and replacements, financing options are available for qualifying projects.
— Parts & Work Performed
Invoiced parts and work
Invoice descriptions identify billed scope. The service notes above document completed work and any recorded verification.
| Item | Description | Qty | Price |
|---|---|---|---|
| Trip charge to travel to customer home (waived with paid repair during business hours). | 1 | $49.98 | |
| Replace turbo single run capacitor (5-year warranty). | 1 | $351.00 | |
| Minor repair of low- or high-voltage wiring; inspect wiring and electrical connections for safe operation. | 1 | $268.00 | |
| Trip charge waived with performed and paid repair (Mon-Fri 7am-5pm). | 1 | $-49.98 | |
| Clean out rodent debris and install rodent proofing to protect HVAC electrical components; effectiveness not guaranteed; best used with pest control. | 2 | $1,176.00 |
Total: $1,795.00
— Photo Documentation
21 photos from this repair
Photos recorded on-site by Mike during this service visit.
— Frequently Asked
Questions about this repair
What was documented about the thermostat or controls?
Rodents chewed through the low-voltage wire to the reversing valve, causing the system to run in heat mode. The compressor capacitor tested low/out of range.
Does AZ Perfect Comfort service Cave Creek?
Yes. AZ Perfect Comfort services Cave Creek and the greater Phoenix Metro area. Call (602) 613-3489 to schedule.
Are these repairs guaranteed?
AZ Perfect Comfort Diamond Members receive our Lifetime Repair Guarantee — if the same failure returns, the repair is on us. All other repairs are covered by our standard workmanship warranty. Ask your technician about becoming a Diamond Member to unlock the lifetime guarantee.
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AZ Perfect Comfort has served Cave Creek and greater Phoenix with same-day HVAC diagnostics and repair. Diamond Members get every repair backed by our Lifetime Repair Guarantee.