Repair · Anthem

Thermostat Wire Repair and BX Cable Installation in Anthem — November 2025

CompletedNovember 14, 2025

TechnicianGarrett

Service AreaAnthem

Visit Invoice Total$304.20

Call (602) 613-3489

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Documented ServiceFindings supported by service notes

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Reported by the Homeowner

Bedroom unit not cooling to set temperature.

Anthem homeowner · November 14, 2025

The Report

What the homeowner told us

Bedroom unit not cooling to set temperature.

Findings & Work Performed

What Garrett documented during the visit

Thermostat wire chewed through by rodents.

Thermostat wire repaired and BX cable installed over thermostat wire harnesses.

The Verification

Verification performed

Both systems were cycled to verify normal operation.

— Related Services

How this repair fits into our Phoenix HVAC service

This repair is one example of the Thermostats work AZ Perfect Comfort performs across Anthem, AZ. You can browse every case study we have published for this type of work in the Thermostat Wire Repair and BX Cable Installation case studies archive. Homeowners who join our Comfort Club maintenance membership get every eligible repair backed by our Lifetime Repair Guarantee. For larger repairs and replacements, financing options are available for qualifying projects.

— Parts & Work Performed

Invoiced parts and work

Invoice descriptions identify billed scope. The service notes above document completed work and any recorded verification.

Description	Qty	Price
Trip charge for travel to customer home (waived with paid repair during business hours).	1	$99.95
Add BX cable around thermostat wire as a deterrent against animal damage (per up to 10 ft segment).	2	$304.20
Trip charge waived with performed and paid repair or service during normal business hours.	1	$-99.95

Total: $304.20

— Photo Documentation

12 photos from this repair

Photos recorded on-site by Garrett during this service visit.

Exposed multi-conductor control cable with stripped red, blue, yellow, green, and white wires.

Wall-mounted digital thermostat shows 78 degrees with fan set to Auto mode at 3:00 PM.

Outdoor condenser service valves and refrigerant lines with deteriorated insulation; exposed low-voltage thermostat wires hang beside the unit on gravel.

Exposed multi-conductor control wiring with several cut and stripped ends, held by a technician on outdoor pavers.

Outdoor condenser cabinet open, showing hard-start kit, wiring, condenser coil, and liquid-line filter-drier beside insulated suction line.

Outdoor condenser with insulated refrigerant lines exiting the wall and an inline filter-drier installed on the lineset.

Outdoor condenser control compartment showing hard-start kit, run capacitor, contactor, and connected wiring inside the unit.

Outdoor condenser showing insulated refrigerant line set, service valves, and flexible electrical conduit entering the exterior wall.

Wall-mounted digital thermostat displays 79°F room temperature and 78°F setpoint with cooling mode and fan auto.

Outdoor condenser corner showing refrigerant service valves, insulated suction line, liquid line with inline filter-drier, and flexible electrical conduit.

Outdoor refrigerant line set shows cracked insulation, inline filter-drier, and flexible electrical conduit entering the exterior wall.

Outdoor condenser control compartment open, showing dual-run capacitor, contactor, installed hard-start kit, and connected wiring harnesses.

— Frequently Asked

Questions about this repair

What was documented about the thermostat or controls?

Thermostat wire chewed through by rodents.

Does AZ Perfect Comfort service Anthem?

Yes. AZ Perfect Comfort services Anthem and the greater Phoenix Metro area. Call (602) 613-3489 to schedule.

Are these repairs guaranteed?

AZ Perfect Comfort Diamond Members receive our Lifetime Repair Guarantee — if the same failure returns, the repair is on us. All other repairs are covered by our standard workmanship warranty. Ask your technician about becoming a Diamond Member to unlock the lifetime guarantee.

— Same Problem At Your Home?

Let's get your home feeling "just right" again.

AZ Perfect Comfort has served Anthem and greater Phoenix with same-day HVAC diagnostics and repair. Diamond Members get every repair backed by our Lifetime Repair Guarantee.